Bien Shur Restaurant

Reviews about Bien Shur Restaurant

• 5 / 5

  By Brian R
  Best view of the city....the Bartenders and wait staff are fabulous..
  February 08, 2017
• 1 / 5

  By Fiona Sinclair
  Horrible. Shoved in a corner outside of the main restaurant after waiting 30 mins. past our reservation. The "view" was of the parking lot. The beer I ordered arrived after another 30 mins, despite the bar being right there. The service was tardy and slow. The food was sub par "Cisco Systems" that left a very bad taste in my mouth. This is NOT fine dining by a long stretch. Rip off Native American Corporatism. Horrid. Will tell people never to eat there.
  December 07, 2016
• 1 / 5

  By Patrick D. Baker
  Let's start from the beginning. It's Saturday night & my wife and I decide to use a gift card that she received from a coworker. So we pull up to the valet around 8pm and drop the car off in the trust of a complete stranger in a vest. We then walk in to the casino and head to the Than Shur Buffet where we wait in line for about 15-20 minutes behind some very loud obnoxious people. We pay for our meals (around $26 each) & make our way to the front of the line where we are held behind the all mighty retractable black nylon barrier that only the privileged may open. Or that's how it seemed. The lady that opened the flood gate wasn't very friendly and seemed quite miserable.
  
  We made our way to our table and were greeted by our server, Cruz. She was polite & friendly. Cruz took our drink order & my wife & I headed to the buffet food area. The selection was quite poor and the food quality was substandard in my opinion. I tried some dried out Salmon & some soggy bow tie pasta with red sauce & rubbery meatballs. I didn't finish the plate. My wife had crab legs which she said were good.
  
  I went up to the carving station to get some prime rib. Now it's about 8:30pm & the buffet closes at 10pm. I look down at the carving block & see nothing but scraps and a couple of pieces of dried out prime rib. So I wait about 10 minutes before someone shows up to help me. The carving station attendant said something incoherent and disappeared. He came back, opened a hot box, pulled something that looked like a chunk of meat & then then threw it in the trash. He then told me that they were out of prime rib.
  
  I went to find the restaurant manager. The restaurant manager had no idea that they were out of prime rib so he calls the chef. The manager & I go over to talk to the chef. I ask the chef "How can a restaurant that serves prime rib be out of prime rib?" The chef just looked at me with a blank stare and had no answer. I told the chef & the manager that I was done and it was unacceptable that for the price people pay for their buffet that they should have the food expected. Then I walked away.
  
  So after eating a disgustingly disappointing plate of fish & pasta, I gave up and decided to just have a piece of pie. It's pretty hard to mess that up, I think. The apple pie was fine. As I was sitting there eating my pie the manager came to our table & tried to offer us something that were probably comp coupons for free meals in a small folder. I didn't even touch them or look inside of the folder. I looked the manager in the eye and told him that "We will not be returning and we will not be recommending this restaurant to anyone."
  
  We then leave a proper tip for our waitress Cruz, as it wasn't her fault I didn't see the need to skimp on her tip so we left the appropriate tip. I filled out the comment card and turned it in but that will probably go nowhere but the trash.
  
  So in closing, if you want crappy food and attitude from the line cooks, by all means head on over. You're literally gambling with your stomach. You should just take the $$ and put it in a slot machine. You'd have a better chance.
  
  UPDATE:
  
  We still haven't been received a response after repeated calls & emails. We have not been back to the restaurant bit the casino to spend another cent.
  July 09, 2016